Terms of Service
By accessing or using Domuno ("Service"), you agree to these Terms. If you do not agree, do not use the Service. The Service is operated by an individual developer, Newton Urbanetz, a natural person, not a company; contact details are given in the Privacy Policy. This English version is intended for users in English-speaking countries.
1. Acceptance and Contract Conclusion
By using the Service, you accept these Terms without reservation. The contract for the Service is concluded when you create an account and accept these Terms; that acceptance is recorded with a timestamp and the Terms version, but it is not a qualified or advanced electronic signature. If you do not agree, do not use the Service.
2. Parties and Operator Identity
The Service is operated by an individual developer, Newton Urbanetz, a natural person, not a company ("operator"). The operator is reachable at the contact address given in the Privacy Policy, which is the authoritative channel for any request concerning these Terms. Full identification details are provided on request.
3. Service Description
Domuno is a condominium management tool provided as-is. Features may change for technical, security, legal or product-evolution reasons. Changes that remove or materially limit a feature already in use will be notified with reasonable advance notice, except where that would be incompatible with protecting security or with a legal requirement.
4. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract. If you register on behalf of a condominium or company, you represent that you are authorised to bind it. The Service is not directed at minors.
5. Accounts
The administrator creates the account and sets up the building. Resident access is created by the administrator or through the building’s join link. You are responsible for keeping your credentials confidential and for all activity carried out through your account. If you suspect unauthorised use, tell us immediately.
6. Acceptable Use and Prohibited Conduct
You agree to use the Service lawfully and not to: use the Service for unlawful purposes; infringe third-party rights, including privacy and intellectual property; introduce malware or interfere with the operation of the Service; gain unauthorised access, reverse-engineer the software or scrape data in bulk; resell the Service without prior agreement; or publish illegal content.
7. User Responsibility
You are solely responsible for your data, your use of the Service, and compliance with applicable data protection laws. When you import resident data, you are responsible for having a lawful basis for that processing and for informing the people concerned. You must maintain backups of your data outside the Service. We are not responsible for data loss, corruption or unauthorised access caused by your conduct or that of third parties.
8. No Warranty
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE DEVELOPERS DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. If you are a consumer, this section does not affect your statutory rights, including the legal guarantee of conformity for digital services.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING DATA LOSS, FINANCIAL LOSS, LOSS OF PROFITS OR SERVICE INTERRUPTION. YOU USE THE SERVICE ENTIRELY AT YOUR OWN RISK. Nothing in this section limits or excludes liability (i) for death or personal injury caused by our negligence, (ii) for fraud or fraudulent misrepresentation, (iii) for gross negligence or wilful misconduct, or (iv) to the extent the law does not permit such limitation, including mandatory consumer protection rules.
10. Intellectual Property
The operator and its licensors own all rights in the Service, including software, design and trademarks. You retain all rights in the data and content you upload and grant us only the rights necessary to operate and provide the Service to you.
11. Plans and Payment
The Free plan costs nothing and requires no payment method. The Plus plan is arranged on request: price, billing cycle and term are agreed in writing before activation, and that agreement prevails over this section. Renewal follows what was agreed; you may cancel at any time, taking effect at the end of the period already paid for, with no pro-rata refund unless agreed otherwise. Price changes will be notified at least 30 days in advance and apply only to future periods. If payment is not made, the account may be returned to the Free plan after reasonable notice, with access to your data preserved. If you are a consumer, you may benefit from a statutory withdrawal or cooling-off right under the consumer-protection law of your country of residence, unless you expressly asked for the service to begin immediately and it has been fully performed.
12. Free-Plan Liability
For Free-plan users, since no amount has been paid for the Service, liability for direct damages is limited to the maximum extent permitted by applicable mandatory consumer protection rules. Nothing in this section limits or excludes liability (i) for death or personal injury caused by our negligence, (ii) for fraud or fraudulent misrepresentation, (iii) for gross negligence or wilful misconduct, or (iv) to the extent the law does not permit such limitation, including mandatory consumer protection rules.
13. Paid-Plan Liability
For Plus-plan users, liability for direct damages is limited to the amount actually paid for the Service in the twelve months preceding the event giving rise to the claim. Nothing in this section excludes liability that the law does not permit to be excluded, in particular for wilful misconduct, gross negligence, or death and personal injury.
14. Indemnification
You agree to indemnify and hold harmless the operator from any claims, damages, losses or expenses arising from your use of the Service or violation of these Terms. This section applies only to users acting for professional purposes; it does not apply to consumers.
15. Termination and Data Export
You may terminate at any time. We may suspend access to the Service immediately where we reasonably believe these Terms or applicable law are being violated, or to protect security; we will notify you and give you at least 30 days (where feasible) to export your data before permanent termination. Before deletion, you can export your data in a common format; upon account deletion the data is deleted or anonymised within 30 days, except where retention is legally required (e.g., audit logs kept for up to 12 months, as stated in the Privacy Policy) or would infringe the rights of others.
16. Amendments
We may update these Terms and the Privacy Policy from time to time. If a change is material, we will notify you at least 30 days before it takes effect by email or in-app notice, and publish the updated terms. If you do not agree, you may stop using the Service before the effective date and request export or deletion of your data. Continued use after the effective date constitutes acceptance of the updated version.
17. Governing Law
These Terms are governed by the law of the operator's country of establishment (Italy). Disputes will be settled amicably where possible. Nothing in this section deprives you of the protection of any mandatory consumer-protection rules of your own country of residence.
18. General Provisions
If any provision of these Terms is invalid or unenforceable, the remaining provisions stay in force. These Terms constitute the entire agreement between you and the operator and supersede prior agreements. A failure to exercise a right does not constitute a waiver. You may not assign these Terms without our consent; we may assign them in the context of a reorganisation. Notices may be sent by email or in-app.
19. Contact
For questions about these Terms or the Service, contact us at [email protected].